Refund policy

Bespoke and personalised orders

We make bespoke and personalised products to your specifications. You cannot cancel or return these products simply because you change your mind.

Faulty, damaged or incorrect items

If your order arrives damaged, is faulty or does not match what you ordered, email info@allsignsallprint.com with your order number and a description of the problem. We will explain the next steps and provide the remedy you are entitled to under applicable law. This may be a repair, replacement or refund.

Standard products ordered online

If your order includes a standard product that is eligible for cancellation under UK consumer law, tell us within 14 days of receiving it that you wish to cancel. You then have 14 days to return it. We will refund you within 14 days of receiving the item back or receiving evidence that you sent it back, whichever comes first. Where applicable, the refund includes the cost of standard delivery.

This policy does not affect your statutory rights.